Contact Center as a Service

CCaaS Plans & Pricing

The Contact Center as a Service (CCaaS) - Cisco Unified Contact Center Express, a proven platform from Cisco Systems, a global leader in contact center technology. 

This cloud-based contact center enables businesses to manage all types of customer interactions, including inbound and outbound calls, email, web channels, and messaging platforms, within a unified omnichannel environment. 

The system includes advanced features such as an intelligent Interactive Voice Response (IVR), call recording, and flexible reporting and analytics tools, allowing companies to optimize customer experience and operational efficiency.

Features

Standart

Starting from 11250.00 грн. Monthly

Enhanced

Starting from 13500.00 грн. Monthly

Premium

Starting from 18000.00 грн. Monthly

Premium Plus

Starting from 22500.00 грн. Monthly
Agent Desktop
Supervisor Desktop
Agent State Control
Real-Time Reporting
Call Monitoring
Barge-In
Call Intercept
IVR (Interactive Voice Response)
Interaction Classification
Scheduled Email Reports
Not Ready Reasons
High Availability / Failover
Call Recording
Advanced IVR
Automated Workflows
Universal Queues
Email Agent
Web Chat Agent
IVR Prompt Management
Custom Report Builder
Queue Management
Workforce Scheduling
Outbound Campaigns (Preview Dialer)
Database Integration
Custom Reports
Dedicated Servers (VPS)
Telegram Agent
Viber Agent
Why CCaaS Matters

Every Missed Call Is Lost Revenue. CCaaS Turns Conversations Into Conversions.

Customers expect instant answers - by phone, chat, email, or messaging apps. Cloud2Y CCaaS gives your business a fully cloud-based contact center with real-time routing, analytics, automation, and global scalability. No hardware. No limits. Just faster responses and better customer experience.

Omnichannel Communication

Handle voice calls, live chat, email, SMS, and messengers from a single platform — one agent, one interface, all channels.

Intelligent Call Routing

Automatically route calls based on skills, availability, time zones, or customer history to reduce wait times and missed calls.

Cloud Scalability

Scale agents up or down instantly. Perfect for growing teams, seasonal spikes, and distributed call centers.

Real-Time Analytics & Reporting

Track call volume, response times, agent performance, and customer satisfaction in real time — make data-driven decisions.

Call Recording & Quality Control

Record calls for training, compliance, and quality assurance. Improve scripts, onboarding, and customer outcomes.

CRM & API Integrations

Connect CCaaS with your CRM, helpdesk, or internal systems via APIs for a seamless customer workflow.

High Availability & Reliability

Built on cloud infrastructure with redundancy and failover to keep your contact center online 24/7.

Security & Compliance Ready

Encrypted communications, role-based access, and compliance-ready architecture for regulated industries.

Fast Deployment

Launch your contact center in days, not months - no hardware, no complex installations, no downtime.

Customer Reviews

Why our customers loves our services

2023-08-26

Cloud2y delivered exactly what we needed - stable infrastructure, predictable performance, and fast technical support. Server deployment was smooth, and their engineers responded quickly to every request. We’ve seen a noticeable improvement in uptime and load handling since migrating.

Michael Turner

CTO, SaaS Platform

2024-08-10

We host several high-traffic e-commerce projects on Cloud2y, and the performance has been consistently reliable. The network speed is excellent, and scaling resources when traffic grows is straightforward. Their team understands business needs, not just servers.

Anna Kovalenko

Head of E-commerce

2025-11-16

What stood out for us was Cloud2y’s flexibility. They helped us customize the server setup exactly for our application requirements. Support is proactive, not reactive, which is rare in hosting providers.

Daniel Brooks

Product Manager, Tech Startup

2024-04-14

Cloud2y became our long-term infrastructure partner. Dedicated servers run smoothly, maintenance is well handled, and communication with the support team is clear and professional. We confidently recommend them to our clients.

Oleksandr Marchenko

IT Director, Digital Agency

2025-08-26

Security and reliability were our top priorities, and Cloud2y met both. Their infrastructure feels solid, with strong monitoring and fast incident response. It’s a service we can rely on for mission-critical systems.

Sophia Reynolds

Operations Manager, FinTech Company

2023-08-26

Cloud2y delivered exactly what we needed - stable infrastructure, predictable performance, and fast technical support. Server deployment was smooth, and their engineers responded quickly to every request. We’ve seen a noticeable improvement in uptime and load handling since migrating.

Michael Turner

CTO, SaaS Platform

2024-08-10

We host several high-traffic e-commerce projects on Cloud2y, and the performance has been consistently reliable. The network speed is excellent, and scaling resources when traffic grows is straightforward. Their team understands business needs, not just servers.

Anna Kovalenko

Head of E-commerce

2025-11-16

What stood out for us was Cloud2y’s flexibility. They helped us customize the server setup exactly for our application requirements. Support is proactive, not reactive, which is rare in hosting providers.

Daniel Brooks

Product Manager, Tech Startup

2024-04-14

Cloud2y became our long-term infrastructure partner. Dedicated servers run smoothly, maintenance is well handled, and communication with the support team is clear and professional. We confidently recommend them to our clients.

Oleksandr Marchenko

IT Director, Digital Agency

2025-08-26

Security and reliability were our top priorities, and Cloud2y met both. Their infrastructure feels solid, with strong monitoring and fast incident response. It’s a service we can rely on for mission-critical systems.

Sophia Reynolds

Operations Manager, FinTech Company

2023-08-26

Cloud2y delivered exactly what we needed - stable infrastructure, predictable performance, and fast technical support. Server deployment was smooth, and their engineers responded quickly to every request. We’ve seen a noticeable improvement in uptime and load handling since migrating.

Michael Turner

CTO, SaaS Platform

2024-08-10

We host several high-traffic e-commerce projects on Cloud2y, and the performance has been consistently reliable. The network speed is excellent, and scaling resources when traffic grows is straightforward. Their team understands business needs, not just servers.

Anna Kovalenko

Head of E-commerce

2025-11-16

What stood out for us was Cloud2y’s flexibility. They helped us customize the server setup exactly for our application requirements. Support is proactive, not reactive, which is rare in hosting providers.

Daniel Brooks

Product Manager, Tech Startup

2024-04-14

Cloud2y became our long-term infrastructure partner. Dedicated servers run smoothly, maintenance is well handled, and communication with the support team is clear and professional. We confidently recommend them to our clients.

Oleksandr Marchenko

IT Director, Digital Agency

2025-08-26

Security and reliability were our top priorities, and Cloud2y met both. Their infrastructure feels solid, with strong monitoring and fast incident response. It’s a service we can rely on for mission-critical systems.

Sophia Reynolds

Operations Manager, FinTech Company

Let’s get started

Choose the hosting provider that makes building websites fast and easy. Let's bring your ideas to life.