Contact Center as a Service

CCaaS Plans & Pricing

The Contact Center as a Service (CCaaS) - Cisco Unified Contact Center Express, a proven platform from Cisco Systems, a global leader in contact center technology. 

This cloud-based contact center enables businesses to manage all types of customer interactions, including inbound and outbound calls, email, web channels, and messaging platforms, within a unified omnichannel environment. 

The system includes advanced features such as an intelligent Interactive Voice Response (IVR), call recording, and flexible reporting and analytics tools, allowing companies to optimize customer experience and operational efficiency.

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Features

Standart

Починаючи від $250.00 Щомісячно
Замовити зараз Недоступний

Enhanced

Починаючи від $300.00 Щомісячно
Замовити зараз Недоступний

Premium

Починаючи від $400.00 Щомісячно
Замовити зараз Недоступний

Premium Plus

Починаючи від $500.00 Щомісячно
Замовити зараз Недоступний
Agent Desktop
Supervisor Desktop
Agent State Control
Real-Time Reporting
Call Monitoring
Barge-In
Call Intercept
IVR (Interactive Voice Response)
Interaction Classification
Scheduled Email Reports
Not Ready Reasons
High Availability / Failover
Call Recording
Advanced IVR
Automated Workflows
Universal Queues
Email Agent
Web Chat Agent
IVR Prompt Management
Custom Report Builder
Queue Management
Workforce Scheduling
Outbound Campaigns (Preview Dialer)
Database Integration
Custom Reports
Dedicated Servers (VPS)
Telegram Agent
Viber Agent
Why CCaaS Matters

Every Missed Call Is Lost Revenue. CCaaS Turns Conversations Into Conversions.

Customers expect instant answers - by phone, chat, email, or messaging apps. Cloud2Y CCaaS gives your business a fully cloud-based contact center with real-time routing, analytics, automation, and global scalability. No hardware. No limits. Just faster responses and better customer experience.

Omnichannel Communication

Handle voice calls, live chat, email, SMS, and messengers from a single platform — one agent, one interface, all channels.

Intelligent Call Routing

Automatically route calls based on skills, availability, time zones, or customer history to reduce wait times and missed calls.

Cloud Scalability

Scale agents up or down instantly. Perfect for growing teams, seasonal spikes, and distributed call centers.

Real-Time Analytics & Reporting

Track call volume, response times, agent performance, and customer satisfaction in real time — make data-driven decisions.

Call Recording & Quality Control

Record calls for training, compliance, and quality assurance. Improve scripts, onboarding, and customer outcomes.

CRM & API Integrations

Connect CCaaS with your CRM, helpdesk, or internal systems via APIs for a seamless customer workflow.

High Availability & Reliability

Built on cloud infrastructure with redundancy and failover to keep your contact center online 24/7.

Security & Compliance Ready

Encrypted communications, role-based access, and compliance-ready architecture for regulated industries.

Fast Deployment

Launch your contact center in days, not months - no hardware, no complex installations, no downtime.

Launch Your Cloud Contact Center
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Operations Manager, FinTech Company

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2023-08-26

“Exceptional hosting services! Their robust infrastructure ensured my website's stability and lightning-fast loading times. Support was prompt and knowledgeable. A game-changer for my online business.“

Five Star Hosting Services! ”
Michael Turner

CTO, SaaS Platform

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“Building my WordPress website was a breeze with their hosting services. The user-friendly setup and intuitive tools made the process seamless. I'm delighted with the hassle-free experience and impressive results.”

Great Hosting Company ”
Anna Kovalenko

Head of E-commerce

Very Helpful Support

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Very Helpful Support ”
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“I'm thrilled with their hosting services. The performance of my website has been exceptional, thanks to their top-notch hardware. Blazing-fast speeds and reliability have made a huge difference for my online presence.”

High Quality Servers ”
Oleksandr Marchenko

IT Director, Digital Agency

Fastest Hosting

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"I'm amazed by the speed of their servers! My website loads in an instant, providing an exceptional user experience. Their hosting services have significantly boosted my site's performance."

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